Payment Policy
💳 Payment Policy | HaiirDirect.com
Effective Date: September 25, 2026 | Last Updated: September 25, 2026
At HaiirDirect.com, we strive to offer you a seamless, secure, and flexible shopping experience. We support multiple payment options to ensure your transactions are convenient and safe.
1. 💳 Accepted Payment Methods
We accept a wide range of prepaid online payment methods for fast and secure checkout:
📱 UPI: Google Pay, PhonePe, Paytm, BHIM, and all major UPI apps.
💳 Credit & Debit Cards: Visa, Mastercard, RuPay, Maestro, and American Express.
🏦 Net Banking: Supported across all major national and international banks.
👛 Digital Wallets: Paytm Wallet, Mobikwik, Freecharge, etc.
🚚 2. Cash on Delivery (COD) Policy
To prevent fake orders and cover handling & custom dispatch preparations, we offer Cash on Delivery under specific guidelines:
📌 60% Advance Payment Requirement
For all COD orders, customers must pay a 60% advance payment at the time of placing the order to confirm dispatch.
The remaining 40% balance is to be paid in cash or via digital modes to the delivery agent upon parcel arrival.
💡 Why do we ask for 60% advance?
Order Commitment: Ensures genuine buyer interest and prevents order rejections at delivery.
Custom Packaging: Hair products are packed with special care and hygiene standards.
Logistics Security: Covers initial courier and transit handling fees.
⚠️ Note: Orders chosen as COD will only be processed and dispatched after the 60% advance payment is successfully received and verified.
📐 COD Payment Breakdown Formula:
Advance Payment (To Confirm Order) = 60% of Total Order Amount
Remaining Balance (Pay on Delivery) = 40% of Total Order Amount
🔒 3. Payment Security & Data Safety
Your financial safety is our top priority:
🛡️ Encrypted Transactions: All online transactions are processed using industry-standard SSL (Secure Sockets Layer) 256-bit encryption.
🔐 No Card Storage: We never store your credit/debit card numbers, CVVs, or Net Banking credentials on our servers.
💳 Trusted Payment Gateways: All payments are processed through RBI-authorized and highly secure payment gateways.
❓ 4. Payment Failures & Issues
If your payment fails or money is debited from your account without order confirmation:
Transaction Pending: In most cases, failed bank payments are automatically refunded by your bank to your original payment method within 3 to 5 working days.
Order Assistance: If money was deducted and you didn't receive an order confirmation, please send us a screenshot of the debit transaction along with your phone number via WhatsApp or Email.
📞 5. Need Help with Payment?
If you face any issue while placing an order or making a payment, feel free to contact us:
💬 WhatsApp: +91-7447887109
📧 Email: info@haiirdirect.com
📧 Email: sales@haiirdirect.com ( For any refund and payment issues)
⏰ Support Hours: Mon - Sat: 10:00 AM - 6:00 PM