Return & Refund Policy

Effective Date: September 25, 2026 | Last Updated: September 25, 2026

At HaiirDirect.com, customer satisfaction is our top priority! We take great care in packaging and delivering high-quality hair products right to your doorstep. If you are not entirely satisfied with your purchase, we are here to help.

📅 1. Return Eligibility & Timeline

We accept return requests under the following conditions:

⏱️ 2-Day Return Window: You must inform us about your return within 2 days (48 hours) from the exact time of delivery.

✨ Product Condition: The item must be unused, unwashed, undamaged, and in the same condition that you received it.

📦 Original Packaging: The product must remain in its original packaging, complete with all tags, labels, protective nets, and accessories.

⚠️ Important: Any product that is damaged, used, notified after the 2-day delivery window, or custom-made will not be eligible for a return or refund.

📩 2. How to Inform Us / Initiate a Return

To initiate a return request within the 2-day timeline, please reach out to us directly through either of these official channels:

💬 WhatsApp Support: +91-7447887109

📧 Email Support: sales@haiirdirect.com

📝 Information to Include in Your Message:

- Order ID / Invoice Copy

- Clear Photos/Videos showing the product, packaging, and shipping label

- Reason for Return

🚚 3. Processing Fees & Refund Calculation

To cover essential logistics and transaction costs, a processing fee of 7% to 10% will be deducted from your total order amount.

💰 Fee Breakdown:

- 📦 Packing Material Fees

- 💳 Payment Gateway Charges

- 🚚 Courier & Handling Expenses

📐 Refund Calculation Formula:

Refund Amount = Total Product Price - (7% to 10% Processing Fee)

💳 4. Refund Process & Timelines

Once your return request is approved and the product is received back and inspected at our facility:

1. Inspection Check: We will inspect the returned item to verify it is undamaged and in original condition.

2. Refund Approval: Upon successful inspection, your refund will be processed minus the 7% to 10% processing fee.

3. Mode of Refund: The refund amount will be credited back to your original payment method or via UPI/Bank Transfer within 5 to 7 business days.

🚫 5. Non-Refundable & Non-Returnable Situations

Refunds and returns will not be granted under any of the following circumstances:

🎨 Custom & Personalized Orders: Any product that is custom-made, personalized, or altered according to customer specifications (e.g., custom sizes, custom colors, specific lengths, or custom cap bases) is strictly non-returnable and non-refundable.

⏳ Late Notification: The return notification is sent after 2 days (48 hours) of delivery.

✂️ Used or Altered Product: The product shows signs of use, damage, washing, cutting, bleaching, or chemical altering.

📦 Missing Packaging: Original packaging, tags, protective nets, or included accessories are missing.

📞 6. Contact Us

For any queries regarding returns and refunds, feel free to reach out:

💬 WhatsApp: +91-7447887109

📧 Email: sales@haiirdirect.com

⏰ Support Hours: Mon - Sat: 10:00 AM - 06:00 PM