Shipping Policy
Shipping & Delivery Policy | HaiirDirect.com
Effective Date: September 25, 2026 | Last Updated: September 25, 2026
At HaiirDirect.com, we aim to deliver your products as quickly and safely as possible. We partner with reliable courier services to ensure your orders reach you in perfect condition.
⏱️ 1. Standard Delivery Timeline
Standard Shipping: Standard orders usually take 3 to 7 business days to be delivered across most locations.
Dispatch Time: Ready-to-ship orders are processed and dispatched within 24 to 48 hours of order confirmation (or receiving the 60% advance payment for COD orders).
✂️ 2. Custom Orders Shipping Timeline
Because custom hair wigs, toppers, and tailored extensions require specialized craftsmanship:
Custom Order Dispatch: Delivery timelines for Custom Orders will vary depending on design requirements.
Communication: The exact shipping and delivery timeline for custom orders will be communicated directly to you via WhatsApp or Email after finalizing your order specifications.
Standard Orders: 3 to 7 Business Days
Custom Orders: Timeline shared separately via WhatsApp / Email
📍 3. Order Tracking
Once your order is dispatched from our facility, you will receive a tracking update:
📱 WhatsApp / SMS Notification: A tracking link and courier details will be sent to your registered mobile number.
📧 Email Confirmation: A shipping confirmation email containing your tracking number.
🔍 You can track your package in real-time through the courier partner's portal using the provided link.
💸 4. Shipping Charges
We offer straightforward and transparent shipping rates across all locations:
🎉 Orders Above ₹2,000: FREE Shipping on all orders with a total value of ₹2,000 or more.
📦 Orders Below ₹2,000: A flat shipping fee of ₹150 will be applied at checkout.
Order Value ≥ ₹2,000 ➡ FREE Shipping
Order Value < ₹2,000 ➡ ₹150 Flat Shipping Charge
⚠️ 5. Delays & Unforeseen Circumstances
While we make every effort to deliver within 3 to 7 business days, delays may occasionally occur due to:
🌧️ Unfavorable weather conditions or natural occurrences
🎆 Public holidays or festive rushes
🛑 Local transport disruptions or restricted delivery areas
In case of any unexpected delay, our support team will keep you updated on your package status.
📞 6. Need Help with Delivery?
If you have questions about your shipment or wish to check your custom order status, contact us:
💬 WhatsApp: +91-7447887109
📧 Email: support@haiirdirect.com
⏰ Support Hours: Mon - Sat: 10:00 AM - 6:00 PM